Repair Services

Admin Dashboard > Configuration > Rental Settings > Repair Services

The Repair Services section in the Admin Dashboard allows administrators to configure settings related to repair services offered by the business. These settings enable seamless communication, ensure proper documentation, and outline terms and conditions for repair services.

Purpose and Usage

The Repair Services settings are used to:

• Customize shop contact details for repair-related inquiries.
• Enable email notifications and order copy management for repairs.
• Define and display terms and conditions for repair services.

By configuring these options, businesses can provide clear communication channels, streamline repair workflows, and ensure transparency with customers.

Sections and Features

1. Shop Name

Overview

Defines the name of the shop providing repair services.

Functions and Operations:

• Shop Name Input:
  • Description: Specifies the name of the shop that will appear in communication and documentation.
  • How to Use:
    1. Enter the shop name in the provided field.
    2. Save the configuration.
  • Effect: Ensures customers and stakeholders recognize the source of repair services.

When and Why to Use:

• Use this setting to maintain consistent branding and clear identification for repair services.

2. Email

Overview

Defines the email address used for repair-related communication.

Functions and Operations:

• Email Input:
  • Description: Add the email address for repair service correspondence.
  • How to Use:
    1. Enter the email address in the provided field.
    2. Save the configuration.
  • Effect: Provides customers with a direct contact for repair inquiries and updates.

When and Why to Use:

• Use this option to centralize communication for repair-related matters.

3. Phone Number

Overview

Defines the phone number customers can use to contact the repair service.

Functions and Operations:

• Phone Number Input:
  • Description: Add the phone number for repair-related inquiries.
  • How to Use:
    1. Enter the phone number in the provided field.
    2. Save the configuration.
  • Effect: Ensures customers can reach the repair service team for immediate assistance.

When and Why to Use:

• Provide this option for customers who prefer direct and immediate communication.

4. Copy Email Enabled

Overview

Determines whether a copy of repair order emails is sent to a designated recipient for record-keeping or internal tracking.

Functions and Operations:

• Enable/Disable:
  • Description: Toggle the sending of email copies.
  • How to Use:
    1. Set to "Enabled" to activate email copies.
    2. Leave as "Disabled" to turn off this feature.
  • Effect: Ensures proper internal documentation of repair orders.

When and Why to Use:

• Use this setting to maintain a backup of repair service communications.

5. Send Order Email Copy To

Overview

Allows administrators to specify the recipient(s) for copies of repair order emails.

Functions and Operations:

• Email Address Input:
  • Description: Add one or multiple email addresses for receiving email copies.
  • How to Use:
    1. Enter the email address(es) in the provided field.
    2. Save the configuration.
  • Effect: Ensures the designated recipients are informed about repair orders.

When and Why to Use:

• Use this feature to route repair order email copies to relevant departments, such as accounting or operations.

6. Send Order Email Copy Method

Overview

Controls how repair order email copies are sent, either as a standard copy (CC) or a blind copy (BCC).

Functions and Operations:

• Choose Method:
  • Options:
    • CC (Carbon Copy): All recipients can see the other email addresses.
    • BCC (Blind Carbon Copy): Recipients cannot see the other email addresses.
  • How to Use:
    1. Select "CC" or "BCC" from the dropdown menu.
    2. Save the configuration.
  • Effect: Ensures email visibility matches organizational policies.

When and Why to Use:

• Use "CC" for open communication among recipients or "BCC" for privacy and confidentiality.

7. Terms & Conditions

Overview

Defines the terms and conditions associated with repair services.

Functions and Operations:

• Terms Input:
  • Description: Add or edit the terms and conditions for repair services.
  • How to Use:
    1. Enter the text for terms and conditions in the provided field.
    2. Save the configuration.
  • Effect: Ensures customers understand the policies and guidelines for repair services.

When and Why to Use:

• Use this option to provide transparency and protect your business legally.