RentAlerts

Admin Dashboard > Configuration > Rental Settings > RentAlerts^TM

Configuring RentAlerts in the Admin Dashboard

Purpose of RentAlerts^TM

The RentAlerts^TM feature in the Any.Rentals platform is designed to provide automated notifications for rental-related events, ensuring timely communication between the business, its staff, and its customers. RentAlerts^TM help reduce missed deadlines, improve operational efficiency, and enhance customer satisfaction through proactive notifications via email and text messaging.

This feature is accessible through the Admin Dashboard > Configuration > Rental Settings > RentAlerts^TM section. The RentAlerts module is divided into several sub-sections, each tailored for specific notification scenarios and audiences.

Sections and Options Overview

1. General Settings

The General Settings section configures global settings for RentAlerts^TM, such as the sender's number, text message formatting, and email redirection for replies.

• Sender Number:

  • Displays the phone number used to send all text-based RentAlerts^TM. This number is fixed and cannot be changed by the admin.
  • Purpose: To maintain a consistent sender ID for all text messages sent through the system.

• Prepend All Text Messages:

  • Allows admins to add a custom prefix to every text message sent by the system.
  • Example: Adding a prefix like "[Your Rental Company]:" ensures that recipients can easily identify the sender.
  • Usage: Enter the desired prefix in the text box to prepend it to all messages.

• Email to Receive Text Replies:

  • An optional setting to designate a different email address to receive replies from customers who respond to text messages.
  • Default: If left blank, replies are sent to the primary account email.
  • Usage: Enter an alternate email address if you want responses handled by a specific team or individual.

2. Admin RentAlert^TM: Rental Starting

These settings notify administrators when a rental period is about to begin.

• RentAlert^TM Dispatch Overdue Notice:

  • Sends a notice if rental equipment is overdue for dispatch.
  • Purpose: Ensures timely dispatch of rental items.
  • Usage: Enable this setting to activate overdue notices.

• Enable RentAlert^TM Texts:

  • Sends a text message notification to admins when a rental is about to start.
  • Usage: Toggle to enable/disable text notifications.

• Enable RentAlert^TM Emails:

  • Sends an email notification to admins for rental start alerts.
  • Usage: Toggle to enable/disable email notifications.

3. Admin RentAlert^TM: Rental Ending

These settings alert administrators about upcoming rental terminations.

• RentAlert^TM Advance Notice:

  • Specifies how many days in advance the admin should be notified of an upcoming rental end.
  • Usage: Enter the number of days for advance notification.

• Enable RentAlert^TM Texts:

  • Sends a text message to admins for end-of-rental notifications.
  • Usage: Toggle to enable/disable text alerts.

• Enable RentAlert^TM Emails:

  • Sends an email notification for rental end alerts.
  • Usage: Toggle to enable/disable email notifications.

4. Admin RentAlert^TM: Rental Dispatch

This section focuses on notifications related to the dispatch of rental items.

• RentAlert^TM Advance Notice:

  • Specifies how many days in advance to notify admins about an upcoming dispatch.
  • Usage: Set the number of days for the notice.

• RentAlert^TM Repeat Alert:

  • Enables repeat notifications if the dispatch remains incomplete.
  • Usage: Toggle to enable repeat alerts.

• Enable RentAlert^TM Texts:

  • Sends text notifications for dispatch-related alerts.
  • Usage: Toggle to enable/disable text notifications.

• Enable RentAlert^TM Emails:

  • Sends email notifications for dispatch-related alerts.
  • Usage: Toggle to enable/disable email notifications.

5. Customer RentAlert^TM: Rental Starting

These settings notify customers when their rental period is about to begin.

• Enable RentAlert^TM Texts:

  • Sends a text message to the customer regarding rental start.
  • Usage: Toggle to enable/disable text notifications.

• Enable RentAlert^TM Emails:

  • Sends an email to the customer for rental start notifications.
  • Usage: Toggle to enable/disable email notifications.

• RentAlert^TM Advance Notice:

  • Specifies how many days in advance the customer should be notified.
  • Usage: Set the number of days for advance notice.

6. Customer RentAlert^TM: Rental Ending

These settings alert customers when their rental period is nearing its end.

• Enable RentAlert^TM Texts:

  • Sends a text message to the customer regarding the rental end.
  • Usage: Toggle to enable/disable text alerts.

• Enable RentAlert^TM Emails:

  • Sends an email to the customer for rental end notifications.
  • Usage: Toggle to enable/disable email notifications.

• RentAlert^TM Advance Notice:

  • Specifies how many days in advance the customer should be notified about the rental ending.
  • Usage: Set the number of days for advance notification.

7. Customer RentAlert^TM: Notification Texts

This section allows customization of specific text notifications sent to customers.

• Customer License Request Text:

  • Template text for messages requesting license-related documentation from customers.
  • Usage: Customize the text to include specific instructions or requirements.

• Customer Signature Request Text:

  • Template text for messages requesting signatures from customers.
  • Usage: Customize the text to ensure clarity and professionalism.

How to Use RentAlerts^TM Effectively

1. Configure General Settings First: Set up the sender number, prepend text, and email preferences to ensure a unified communication style.
2. Enable Admin Alerts as Needed: Activate relevant admin notifications for starting, ending, and dispatching rentals to stay on top of operational tasks.
3. Set Up Customer Notifications: Ensure customers are informed about their rentals through text and email notifications. Adjust advance notice settings based on your business policies.